I’m pleased to report that when it comes to customer service, america does not have the monopoly, judging by my second experience of buying coffee from Andronicas. My first experience was when I visited their coffee shop in the World famous department store, Harrods in London. I ordered a double espresso macchiato, which I wasn’t charged for and then they even gave my son a free mini hot chocolate. OK ! now for my second experience. Not to be defeated in my quest to try more of their coffees, I decided to persevere when reading through their website they state that coffees will be delivered anywhere, but of course on trying to order, it was not recognizing my Vienna address, so I wrote once and then again and again until they said “sure we can send coffee to you in Austria”. I think due to the financial crisis, where the exchange rate has moved in favour of buying stuff from England, lots of companies are more than willing to sell stuff to continental Europe and I for one, am doing that with a passion – I’ve been ordering my coffee from abroad since January this year. So, enough of the economics (my main subject at University I hasten to add) and marketing, how about the customer service and the coffee.
Well, I ordered about 750 grammes of coffee, comprising of their 1849 Espresso Blend, Brazilian Bourbon and of course Yemeni Mocha (which I loved, see previous post). I didn’t know that Andronicas only sell coffee in batches of 500g a time, but when I ordered it so happened that one of the main guys, James was visiting Vienna and decided to bring my order with him, saving me postage expenses. On top of what I ordered, he added an extra 1 kilo of coffee, notably their Signature Blend and doubles of what I ordered for FREE. Wow ! I even felt guilty and wanted to pay for the extra bags, but my request was turned down. Now ! that’s what I call customer service. Well, it paid off, because as soon as this first batch finished, I of course ordered more, with one colleague even placing an order, so during these hard items, never forget the customer even more – my one lesson for getting through the financial crisis for retail outfits.
Gee ! I almost forgot about the coffee itself. So, first up was the 1849 Espresso blend, which I thought had a chocolate and nutty taste. Again, I find these type of coffees are best served as espresso milk based drink, so the type of coffee that you need to start your day off with.
Second up, it just got better, the Brazilian Yellow Bourbon, which apparently is a Cup of Excellence coffee. I’ve always thought that espresso with some sort of Brazilian arabica thrown in does it for me. I recall that my best espresso to date was from Intelligentsia’s Black Cat Espresso blend, which constituted some Brazilian arabica. So for this coffee, roasted darkish, whereby the oils begin to seep out of the bean and cover the bean, I detected a sweetish espresso – ideal for after dinner and Yes ! I do drink espresso after dinner and it doesn’t keep me awake – yipee !
And finally, the Signature Blend. Very versatile as both an espresso, full of crema and an espresso based milk drink, with dark chocolate tones, vanilla and hazelnut aroma and hazelnut/intense milk chocolate taste – the kind of cappuccino that brings a smile to your face before jumping into the rat race in the morning.
I also liked it after dinner with it’s full crema qualiities. For one shot, the crema was so inviting that I had to take it through the sugar test, in which it socred very highly, taking 12 seconds for white sugar to drop below the crema cloud and about 6 seconds for dark brown sugar to drop through.
I already told you about the Yemeni Mocha, which I had to blog about separately because it tasted so good. For my next order, I ordered 1 kg of Signature blend for espresso drinks and 1kg of Yemeni Mocha for French Press, so I’ll still be drinking Andronicas coffees for a while yet and guess what, the customer service was still great.